My bet has not been settled yet. Why not?

First of all, please check the detailed view of the corresponding bet under “My account”/“My bets” to make sure that the betting event has already taken place. If the event has already taken place and more than 30 minutes have elapsed since the announcement of the results but your bet is still open, please contact our customer support team, indicating your user ID and the corresponding bet slip number (as displayed in the detailed view of the bet). Please note that there may sometimes be delays in the evaluation because the results must be confirmed by official sources. In the case of live bets, the bets are evaluated in real time as the game progresses. In individual cases, there may be delays in the settlement. For example, it may be necessary to review the film footage in order to ensure a correct evaluation. This cannot be done until the game is over, since managing the live bet generally takes priority.