Any questions? We can answer some of the major issues here.

Why do I have to share my personal data when registering? This is a necessary condition to be able to take advantage of everything we have to offer you at bwin. We need your first name, last name and address to contact you, your date of birth allows us to confirm that you are of legal age to sign up with us, and your email is if you’ve any issues – we can contact you.

Why do I have to send a copy of my ID? Age verification is needed by Belgian law as we are legally obliged to clearly identify all of our customers via an ID.

Is there a schedule for this process? The process, known as Know Your Customer (KYC), follows the following schedule.

• If you aren’t a Belgian national, or there is an error in your details, there’ll be a 30-day window to provide the information needed.
• If you don’t verify within 30 days, the account is closed and you’ll need to open another account to play.

Why wasn’t my passport accepted? Your passport photocopy was not accepted because it must clearly show your first name, last name, date of birth, place of birth, and your ID was not clear enough.

How are my documents protected once I send them to you? Your documents are stored in a highly protected data centre that is equipped with numerous levels of security control, which protects your information against unauthorised access.

Who has access to my documents? Only employees who work on verifying your documents have access to this data.

I don't have a scanner to scan my documents - what can I do? It’s easy, you can use a digital camera, your phone, or a webcam to take a picture of your documents. Just make sure they’re clear!